1. Meter readings are obtained once a month.
2. Billings are calculated from the meter readings and mailed to the customer.
3. Bills are typically due around the 25th of the month. However, a grace period exists until the 5th of the following month. The grace period is to allow the customer additional time to make payment prior to penalty being applied.
4. If a utility bill is not paid by 5 pm on the 5th of the month, 1.5% penalty is assessed on the past due outstanding balance. Penalty is considered a "demand" charge, meaning due upon assessment.
5. When payments are received and entered into the Cash Receipt system, the system automatically applies the payment to any penalty first and principal balance second. We checked with other utility providers and our software provider and this is the standard practice.
6. If penalty is assessed and paid prior to the next bill being generated, the customer will not see a penalty charge on that next bill. Any balances remaining will be shown as an outstanding or previous service balance.

Example #1: A customer owes a total of $191.31 and does not pay by the 5th: $21.95 Water, $44.30 Sewer, and $125.06 Electric. Penalty is assessed: $0.33 Water, $0.66 Sewer, and $1.88 Electric. The customer makes a payment of $191.31 on the 8th. The payment is applied to penalty first and then to the Water, Sewer, and Electric service balances. When the next bill is generated on the 10th, a previous balance of $0.33 Water, $0.66 Sewer, and $1.88 Electric is shown because the penalty has already been paid.

Example #2: A customer owes a total of $113.29 and does not pay by the 5th: $113.29 Electric. Penalty is assessed: $1.70 Electric. The customer does NOT make a payment. When the next bill is generated on the 10th, a previous balance of $113.29 Electric is shown and penalty of $1.70 is shown because no payment has been made.

To avoid any penalty being assessed, the customer must pay their bill in full anytime from receipt of the bill until 5 p.m. on the 5th of the month.

All requests for services will be denied until all accounts are in "Good Standing". Examples of such are: Taxes, Utilities, Licenses, Permits, Violation Enforcement Charges and Project Fees. Restoration of disconnected service requires payment in full plus all additional fees and additional deposits. Reconnections will not take place after 8 p.m. Fees Associated With Disconnected Service $40.00 Administration Fee before 4:00 p.m. $60.00 Administration Fee after 4:00 p.m. $25.00 Additional Meter Deposit Click here for Frequently Asked Questions about Finances